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Customer Services

You may either call our main contact numbers at the top of the site, Monday – Saturday (11am – 5pm). Alternatively you may email us from the ‘Contact Us’ page through the automatic email form on that page. We aim to reply within 24 hours of receipt of email.


All payments are made to ‘UnderMyWear’ via Paypal one of the leaders in online payments. We do not have access or store any of your financial details, only Paypal hold this information and do not share this data.


We give you the options of exchanging or refund for any item received which is wrong or damaged within 10 days of receipt of the goods. Firstly, we suggest you contact us either by completing the email form on the ‘Contact Us’ page or phone on the telephone numbers above. You would then need to send the items back by Royal Mail Recorded Delivery in original packing, with copy of invoice and reason for return. Due to hygiene reasons any soiled items we are unable to take back.

Privacy Policy realise privacy is important to all our customers. The only information we collect from you is on registration when you make a purchase. We only use this information to service your account and notify you on special offers or products as sometimes we send out promotional emails which you have the option to opt out of. We will not sell this information to any 3rd party.


We reserve the right to decline any order and issue a refund.


All images on this site are copyright of Fantasie.

If you have any further questions on any of the above, please call or email us from the contact form on the 'Contact Us' page.